FORANKRA AB – General Delivery Conditions
Valid from Sept 9, 2021
Delivery date
The delivery date on the order confirmation refers to the shipping date of the goods.
Remarks
Any remarks on an order must be communicated within 3 days after the order confirmation has been sent, otherwise it will not be accepted.
Returns
Returns of misplaced orders must be done within 1 month after the order confirmation has been sent. The order will be credited with 80% and the customer is responsible for the return freight. Exceptions for this are manufactured products and buy-to-order products, which are not accepted as returns.
In order for a return to be approved the customer must have received a return form with RMA number from Forankra. Returns without RMA number are not accepted.
Complaint
If the goods or the packaging is damaged or missing upon delivery, the deviation must be noted on the bill of landing and the forwarder must sign it before the goods are received. This is a prerequisite for getting your shipping claim approved. Contact our order department [email protected] immediately for further handling of the case.
If the product is incorrect, broken or otherwise does not meet applicable requirements or standards please contact our order department [email protected] for further handling of the case.
In order for a return to be approved the customer must have received a return form with RMA number from Forankra. Returns without RMA number are not accepted.
Partial deliveries
The same delivery terms apply for the entire order. If the customer has accepted partial delivery, transportation cost will be charged at each delivery.
Pick up orders
If the customer wishes to pick up orders from our warehouse, this must be done within 10 days of notification that the goods are ready for pick up, unless otherwise agreed. After 10 days, we reserve the right to send the goods to the customer with our freight forwarder and to invoice the freight.
Small-order-fee
For orders with a value below 1500 SEK (excl. VAT) an administrative fee of 300 SEK (excl. VAT) will be added. If your order is in a currency other than SEK, you will be invoiced the corresponding amount in that currency.
Packaging
Packaging is charged in line with the current day price. Forankra delivers the goods with EUR-pallet as standard in order to avoid environmental impact and disposables.
Interest
Interest for unpaid invoices are charged with 14%.
Other delivery conditions
For other aspects than the ones mentioned above, Forankra refers to the general delivery conditions of NL09. We apply Incoterms 2010.